Legal contacts
Updated: 3 July 2026
Where to write about support, personal data, complaints, moderation and legal documents.
Single point of contact
support@bassario.com is the single address for user support, personal data requests, account deletion, complaints about listings, moderation, security and legal matters.
What to include in your request
To speed up the review, please state the account email, a link to the listing or conversation, a description of the situation and any supporting materials. Do not send unnecessary documents or personal data if they are not required to handle the request.
Response time
Bassario aims to respond to requests within 3 business days. Complex complaints, legal requests and security matters may take longer.